A Letter From The Forum Chairman

Dear Colleague,

Ask any financial services executive what issues keep him or her awake at night these days and thoughts inevitably turn to the financial crisis and its impacts on our industry. However, some of the macro trends that will reshape our industry in the future have little to do with the current recession and will continue to transform how financial firms - and their customers - do business.

Consumer demographics are shifting markedly; consumers and businesses are increasingly conducting financial services business online or remotely; customers continue to look for (and value) more convenient and accessible financial services; competition is intense in an industry that continues to consolidate.

The inaugural 2009 Retail Strategy: Deposit Growth, a Virtual Forum for Banking Executives, will provide unique insights into these trends with a special focus on how they affect financial services delivery and distribution. Industry leaders will openly share their perspectives and experiences through topics ranging from leadership to innovation; from garnering deposits to the impact of impending regulation.

This Forum takes place at an inflexion point in the history of financial services. We hope you can join us in our virtual setting to review and discuss the changes taking place and how your firm can be “channel-ready”.

Yours truly,


Mark Sievewright
Forum Chair and
Senior Vice President, Strategic Marketing
Fiserv, Inc.