Conference Agenda
Sunday, October 18, 2009
9:00 AM - 12:00 PM
Workshop
FDCPA: Hot Topics
Leaving messages, settlement offers, validation notices, the latest FDCPA amendments and other topics will be discussed here. All agencies collecting consumer debt need to comply with and be knowledgeable about the FDCPA. This session will include an analysis of recent judicial decisions regarding the FDCPA, as well as Federal Trade Commission staff interpretations.
Breakfast will be provided. Pre-conference workshop is an additional fee of $99. Click here for more info.
Instructors:
Valerie Hayes
Corporate Counsel, Vice President Legal & Government Affairs
ACA International
9:30 AM - 11:30 AM
Workshop
Improving your ROI through Effective Recruitment Strategies & Leadership Development Best Practices
In a competitive marketplace, it is now more critical than ever for organizations to ensure they are continually measuring their recruitment and training programs. Ensure that you have the proper tools to be successful. Topics this session will include:
- Understanding your weaknesses. Where are your pitfalls - what are they costing your company?
- Importance of continually measuring the performance and results of your organization's recruitment and training program
- How to stay on track to drive effective and lasting change
Ann E. Mercadante
Vice President, Training and Development
NCO Financial Systems, Inc.
Tracy L. Ward
Vice President, Global Recruitment
NCO Financial Systems, Inc.
12:00 PM
Registration Opens
12:00 PM - 4:00 PM
COMPLIMENTARY WORKSHOP
Understanding the Debt Settlement Industry and Leveraging Accounts to Increase Recoveries in a Distressed Economy
This session will provide a comprehensive overview of the debt settlement industry, outlining the various business models employed by the industry and highlighting key industry metrics. Click here for more info.
Sponsored by:
Instructors:
Dan Buell
Vice President, Credit Services Marketing
Experian
Carmine Dorio
Senior Vice President
Progressive Financial
John Furjanic
President
ROI Solutions LLC
Douglas Jacobsen
Chief Executive Officer
JH Portfolio Debt Equities
Dave Leuthold
President and CEO
Century Negotiations, Inc.
Vice President
TASC (The Association of Settlement Companies)
Teresa Schumann-Dodson
Chief Operating Officer
Persolvo Data Systems
Executive Board Member
The Association of Settlement Companies (TASC)
Wesley K. Young
General Counsel
American Debt Exchange, Inc.
Legislative Director
TASC (The Association of Settlement Companies)
Moderator:
Paul Farinacci
Chief Sales Officer
Nationwide Credit Inc.
4:00 PM - 5:00 PM
Opening Keynote: Perverse Incentives, Unbounded Greed, Regulatory Failure, and Economic Collapse: Is There a Way Forward?
Presenter:
Allan Mendelowitz
Former Chairman
Federal Housing Finance Board
5:00 PM - 7:00 PM
Opening Welcome Reception
Monday, October 19, 2009
7:45 AM - 8:30 AM
Registration & Breakfast
8:30 AM - 8:45 AM
Chair's Opening Remarks
Barrett Burns
Chief Executive Officer
VantageScore
8:45 AM - 9:45 AM
Unleashed: Navigating the New Regulatory Reality
New rules are on the way. There is no way to escape the current crisis without thinking through how we can do things not just differently, but better and smarter. Where exactly will reform come from? What has priority? Near term and long term, what will the new oversight look like? In this session, a lively panel of key stakeholders will debate what it all means for collections and credit risk management.
Moderator:
Robert G. Markoff, Esq.
President
National Association of Retail Collection Attorneys
Partner
Markoff & Krasny
Panelists:
William E. Askew
Senior Executive Vice President, Service Quality Division
Regions Financial Corporation
Senior Policy Advisor
The Financial Services Roundtable
Stuart Blatt
Partner
Margolis, Pritzker, Epstein & Blatt
Valerie Hayes
Corporate Counsel, Vice President Legal & Government Affairs
ACA International
Marla Tepper
General Counsel
New York City Department of Consumer Affairs
9:45 AM - 10:15 AM
Networking Break
10:15 AM - 11:00 AM
Stress Testing: From the Government's "bank stress tests" to Making Stress Testing an Ongoing Process
Earlier this year in response to unprecedented financial market turmoil, the Federal Reserve and other bank supervisors launched a "Supervisory Capital Assessment Program" (also know as the "bank stress tests"). The program was designed to evaluate whether the nineteen largest U.S. bank holding companies had a capital buffer sufficient to withstand losses and allow them to meet the credit needs of their customers in a more severe recession than is anticipated. Results were announced on May 7, 2009. This session will briefly describe the bank stress tests and then provide suggestions as to how to make stress testing a part of an ongoing process that all financial institutions should consider.
Presenter:
Cheryl A. Feltgen
Senior Vice President, Chief Consumer Credit Risk Officer
Fifth Third Bank
11:00 AM - 11:45 AM
Execution: Loss Recovery & Debt Sale Strategy in a Distressed Economic Environment
Michael Goins
Senior Manager
Chrysler Financial
11:45 AM - 12:15 PM
Interview with Robert Smiley, Executive Vice President, Loan Administration, U.S. Bank Home Mortgage
Interviewee:
Sean McVity
Managing Partner
Garnet Capital
12:15 PM - 1:30 PM
IIS Lunch
Credit Scoring in Volatile Times
Sponsored by:
Click here for more info.
Barrett Burns
Chief Executive Officer
VantageScore
Sarah Davies
SVP Analytics & Product Management
VantageScore
12:15 PM - 1:30 PM
IIS Lunch
Customer Personalization Strategies to Drive Maximum Collections Results
Sponsored by:
Click here for more info.
Brian Moore
Executive Director, Collections
Varolii Corporation
12:15 PM - 1:30 PM
IIS Lunch
From Average to Best-in-Class Collections Practices: Bilingual Collections Case Study
Sponsored by:
Click here for more info.
Michael Poe
Vice President
Genpact
12:15 PM - 1:30 PM
Lunch
1:30 PM - 2:15 PM
Credit Card Collections - Meeting the Challenges of Change
There is not a dull moment these days in the credit card industry. Record credit card losses for issuers coupled with the strain of new regulation have created challenges not seen in years. What's an issuer to do? For one, this session features one of the top 10 credit unions - a group of issuers that have largely conformed to the new rules for some time, and yet remain profitable in the credit card business. Best practices in account management and collection strategies, as well as managing risk will be some of the key take-aways.
Moderator:
Kathy Castle
Managing Associate
Auriemma Consulting Group
Panelists:
Michael Burkhalter
Vice President
Wells Fargo Card Services
Danielle Fagre Arlowe
Senior Vice President of State Government Affairs
American Financial Services Association
Nancy O'Malley, J.D.
Vice President, Asset Recovery
Security Service Federal Credit Union
2:15 PM - 3:15 PM
The Future of Student Lending
Will President Obama's education agenda result in a sweeping overhaul of financial aid programs, or simply a few tweaks to the current program? Much is at stake for private lenders and government agencies including whether or not the major players will be able to continue to service student loans through default prevention and collections.
This session brings an interesting mix of current stakeholders to discuss the future of student lending with particular emphasis on back office operations.
Moderator:
Nick Bernardo
Net Gain Marketing
Panelists:
Tim Fitzgibbon
Vice President, Debt Management Services
NCHELP
David Glezerman
Bursar
Temple University
Doug St. Peters
Vice President, Portfolio Management
Sallie Mae, Inc.
3:15 PM - 3:45 PM
Networking Break
3:45 PM - 4:30 PM
Rapid Deployment, Rapid Return - things you can do in your business to see an immediate benefit
This is not your average technology panel. Bridgeforce will moderate a fast paced interactive panel to review a few noteworthy technology solutions that can deployed within weeks and not months. With the internal pressures on budgets and resources as well as the ever increasing number of distressed customers seeking assistance from their lenders, it's never been more important to efficiently/effectively handle this increasing volume. Each presenter will give real life current scenarios of how they've helped lenders and agencies make an immediate difference to their bottom lines.
Moderator:
Brian Reiss
Managing Director - US Practice
Bridgeforce
Panelists:
Mike Cook
Chief Strategy Officer and Co-founder
ID Analytics, Inc.
Vytas Kisielius
CEO
Collections Marketing Center
Tom Miller
Senior Vice President, Corporate Development
ALI Solutions
4:30 PM - 5:15 PM
Case Study: New Innovations to Optimize Collections Effectiveness
Vanquis Bank is a leading sub-prime credit card issuer in the United Kingdom. It's marketing and risk activities are based on highly analytic, data driven strategies. In 2009 Vanquis initiated a project with CX-Analytics to introduce a new level of data-driven analytic capabilities to its collections operation. This new capability did not involve simple scorecards, but rather a new and highly structured data capability to track and optimize collection results. This presentation will summarize the baseline performance of collections operations before the project, detail the scope and capabilities of the new performance system and highlight the results.
Panelists:
James Appleby
Vice President, Collections & Recovery Operations
Vanquis Bank
Keith Coulter
Chief Executive Officer
CX-Analytics
5:15 PM
Reception
Tuesday, October 20, 2009
8:15 AM - 8:45 AM
Breakfast
8:45 AM - 9:00 AM
Chair's remarks
Barrett Burns
Chief Executive Officer
VantageScore
9:00 AM - 9:30 AM
Keynote: Cognitive Consumers: Using Psychology to Transform Communication with Borrowers
This talk will summarize how methods and concepts from the behavioral sciences can make borrower communication more effective and insightful. We will discuss a data-driven approach that applies cutting edge psychological theory in the call center environment through the use of test-and-control experimental methods. Specific examples of new ideas will be given to demonstrate how these concepts have been applied successfully to increase collections and customer satisfaction.
Seth Carter
Vice President of Consumer Psychology and Collection Sciences
Altisource Portfolio Solutions, S.A.
9:30 AM - 10:30 AM
Agency Super Session - New Tactics for a New Environment
Moderator:
Carlton Benton
RCF Outsourcing Leader
GE Money
Lance Black
President
Northland Group
Debra J. Ciskey
Director of Compliance, Receivables Management
Afni, Inc.
Steve Leckerman
Chief Operating Officer, Executive Vice President - Global Services Organization
NCO Group, Inc.
Kirk Moquin
President
Enhanced Recovery Corporation
10:30 AM - 11:00 AM
Networking Break
11:00 AM - 11:45 AM
Safety in Numbers - Streamlined Credit Risk Analysis for Correspondent Banking: A Case Study
Issuing credit between banks requires more diligence than ever in today's economic climate, and financial institutions often find themselves with more work managing interest rate risk and asset liability than they can handle. Now, when the effective, timely and continuous monitoring of investments is most critical to success, it is a good time to consider workflows that increase the efficacy of analysis, while keeping costs down. This presentation steps through one institution's challenges and solutions for managing credit risk through traditional data sources, using innovative business solutions to optimize these mission-critical efforts.
Presenters:
Bob Freeman
Senior Vice President, Correspondent Banking Services
BBVA Compass
James Moore, Ph.D.
Chairman
Highline Financial
11:45 AM - 12:15 PM
Hot Topics in Bankruptcy: Automatic Stay, Statutes of Limitation and Documentation
This session will give you a look at the hottest topics in bankruptcy that will be impacting you and your recoveries. Topics will include: - New Rules covering Documentation for Proofs of Claim - Violations of the Automatic Stay - Impact of the Statute of Limitations on Claims in Bankruptcy This last session of the conference will give you plenty to think about on your plane ride home.
Panelists:
Raymond P. Bell, Jr.
Vice President
Creditors Interchange Receivables Management, LLC
Thomas A. Lee III
Managing Partner
Becket & Lee LLP